Social media can allow showcase their brand, vision, mission and personality – and above all, reach a wider audience. Through these sites, stores can learn more about their customers wants, needs and challenges and get ideas about how they can accommodate. Eventually, well-managed social media accounts and marketing efforts will pay off. Your customers will be more involved and engaged in your brand, and your store will drive its bottom line.
Here are ways to leverage of the most popular social media:
Facebook
You can share local or brand-related information that you think will be useful to your friends, followers and customers so that they view you as a valuable resource. Post questions in your status asking your customers what they want to see in your store, which products they’re loving, which ones they’re hating – it’s like crowd sourcing or conducting a focus group. The good thing is, most users aren’t afraid to be brutally honest when they are able to hide behind their screen.
You can also provide your customers with an incentive to shop for your products by offering discounts to those who like your page.
Instagram and Pinterest
These social media tools are perfect because they have become popular for their use of visually stimulating and aesthetically appealing images. Also, their users tend to spend a considerable amount of time scrolling through posts, browsing images of clothing and products they want to buy.
Here are a few ways to use them:
- Sneak peeks of new merchandise
- Behind the scenes photos and videos
- Customer photos and reviews
- Contests
- Photo flashbacks